F.A.Q.s

GET STARTED

Register your Team and get access to special product offers, unique experiences, personalized services.

1 | Submit your Team

Complete the form below, and we will reach out to you promptly

2 | Register Team Members

Create an account to access your Team's catalog

3 | Secure Team Gear

Place your order and checkout

4 | Explore

Access unique experiences and personalized services for your team

JOIN THE PROGRAM

Enjoy exclusive discounts and receive invitations to events, including styling sessions and experiences. Complete and send us a form, and we'll take care of the arrangements

INQUIRE NOW

PRODUCTS

Is there a limit to the number of items I can purchase?

Yes. You can only purchase a maximum of 5 for the same product. We want to make sure that all items are only purchased by the end user and not resold in the market to protect our consumers. We reserve the right to cancel any orders we deem to be in breach of this rule.
How reliable is product availability?

If your desired item is on the site then it should be available. In the event that the item is not available, it will be cancelled from your order.
What sizing formats does Team Access use?

Commonly, Nike makes use of US sizing. Size guide is here
What if I am ordering in bulk for my team/club?

Please reach us through email at hey@teamaccess.com.ph and we will arrange a Team Buy with you.

DELIVERY

What delivery options are available?
  1. Shipped to your doorstep: within Metro Manila and nationwide
  2. Buy Online, Pick-Up in Store
What happens if I'm not at my delivery address at the time of delivery?

Couriers will return to your address twice (total of 3 attempts) and if the order is still not claimed, it will be cancelled.
Do you deliver to an alternate/work address?

Yes, we will follow the shipping address indicated in your order form.  
What should I do if I don't receive my order within the expected delivery time?

Please reach us through email at hey@teamaccess.com.ph and we will arrange a Team Buy with you.

RETURNS

What is your Returns Policy? 

Please refer to our Return Policy here
 How do I return a product if I'm not happy with it? 

Please refer to our Return Policy here or get in touch with us through email at hey@parkoutlet.com.ph.
Can items be exchanged?

Please refer to our Return Policy here.
What happens if there is a fault with a product?

Please refer to our Return Policy here.
What if the product I received looks different from the image on thewebsite?

Please refer to our Return Policy here or get in touch with us through email at hey@parkoutlet.com.ph.
What happens if my order is damaged upon receipt?

Please refer to our Return Policy here or get in touch with us through email at hey@parkoutlet.com.ph.
What should I do if I receive the wrong item?

Please refer to our Return Policy here or get in touch with us through email at hey@parkoutlet.com.ph.
I have received a faulty item, how do I resolve this?

Please refer to our Return Policy here or get in touch with us through email at hey@parkoutlet.com.ph.
An item is missing from my order, how do I resolve this?

Please refer to our Return Policy here or get in touch with us through email at hey@parkoutlet.com.ph.
I have been refunded the incorrect amount?

Please refer to our Return Policy here or get in touch with us through email at hey@parkoutlet.com.ph.
 I returned an item and it was incorrectly refunded or replaced. What can I do?

Please refer to our Return Policy here or get in touch with us through email at hey@parkoutlet.com.ph.